Customer Service Agent

Position Summary

  • Need call center agents that handle customers via telephone, Internet, e-mail and instant messaging. Working in a call center environment or Zendesk ticketing centers, handling a variety of functions, including customer service, technical support, sales and customer contact
  • All agents will need to know how to enter customer information, place orders, process returns, create refunds, and track products. All center agents must have good interpersonal skills to understand and manage customers' inquiries or complaints and deal effectively with people who may be worried, frustrated or angry. Agents must be able to learn quickly so they can acquire the product and service knowledge to answer customers' questions accurately.
  • Agents must also have good knowledge of telephone and computer systems so they can use call center systems efficiently to research required information. An agent must be able to multi-task while being organized to document all calls properly, identify and escalate needed priority issues, and follow up with every customer where necessary.

Required education:

High School or equivalent

Required experience:

Customer service experience preferred, not required for the right candidate!

Job Type/Location: Full-time/ Collierville, TN

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.